Website Disclaimer, Service Policies
1. General Pricing Policy & Service Minimums
- Minimum Service Charge: A strict minimum job charge of $85.00 + applicable taxes applies to every residential or commercial service visit, regardless of individual room, package, or item pricing. If a single service or package total falls below this amount, the invoice will automatically adjust to the $85.00 minimum base rate.
- On-Site Estimates: All online quotes, package pricing, and phone estimates are preliminary baseline rates based on standard layouts and average soil conditions. Final pricing is always confirmed on-site by our technician before any work begins.
2. Carpet Cleaning Policies
- Room Sizing & Caps: Standard room pricing is strictly based on a maximum size of 150 square feet per room. Large master suites, bonus rooms, basements, or open-concept living/dining areas exceeding 150 sq. ft. will be counted and billed as multiple areas or charged at a prorated per-square-foot rate.
- Package Limitations: Promotional package deals (such as our Whole-House Special) are strictly capped at their stated total square footage limits (e.g., up to 850 total sq. ft.).
- Stains & Odours: Baseline rates cover standard traffic-soil extraction. They exclude advanced stain removal (such as red dye, ink, rust, filtration lines, or bleach) and deep pet urine/odour decontamination treatments. These specialized corrective treatments require additional products and labor and will incur extra charges.
3. Upholstery Cleaning Policies
- Fabric Classifications: Standard upholstery rates apply strictly to common, synthetic fabrics (such as microfiber, polyester, and nylon) and standard dimensions (e.g., sofas up to 7 linear feet).
- Luxury & Natural Fabrics: Delicate, natural, or luxury fabrics—including but not limited to linen, velvet, wool, silk, or viscose—require specialized low-moisture or dry-cleaning methods. These fabrics are subject to custom on-site pricing to ensure proper care.
- Pre-Existing Wear: We are not responsible for split seams, thinning fabric, fraying, color loss, or structural wear that may become visible once embedded dirt and body oils are removed from older or heavily worn furniture.
4. Tile & Grout Cleaning Policies
- Grout Damage & Integrity: Our high-pressure tile and grout extraction systems are designed to safely remove deep-set dirt. However, we are not liable for the chipping, cracking, or loosening of grout that is already structurally degraded, improperly installed, or crumbling prior to our arrival.
- Stain Permanence Disclaimer: While our deep-cleaning process removes the vast majority of surface and embedded soil, some grout stains (caused by acid etching, dyes, or long-term neglect) may be permanent. Complete color uniformity across all grout lines cannot be guaranteed unless grout color sealing is specifically purchased.
5. Pressure Washing Services Policies
- Property Access & Utilities: Unlike our indoor services, our pressure washing equipment requires a high-volume, continuous water source. The client must provide clear access to an operational outdoor water spigot with adequate water pressure and a standard electricity source.
- Water Intrusion & Pre-Existing Damage: Pressure washing uses high-velocity water streams. While we take every precaution, we are not responsible for water intrusion through degraded window seals, faulty door weatherstripping, or improperly sealed vents. It is the homeowner's responsibility to ensure all windows and doors are tightly shut prior to service.
- Surrounding Property: We utilize safe, biodegradable cleaning solutions. However, clients are advised to heavily water sensitive plants before and after our service, or cover extremely delicate vegetation. We are not liable for pre-existing oxidation, fading vinyl, failing paint, or cracked siding that may become more visible once surface dirt and algae are washed away.
6. Pre-Existing Conditions & Damage Waiver
- Pre-Existing Imperfections & Wear: We are strictly a professional cleaning service, not a restoration or repair company. We are not liable for pre-existing conditions that become visible after the removal of dirt, soil, or grime. This includes, but is not limited to:
- Faded, yellowed, or UV-damaged carpet fibers.
- Split seams, unraveling edges, or bubbling/rippling carpet backing.
- Thinning fabric, fraying, color loss, or structural wear on upholstery.
- Cracking, flaking, or peeling exterior paint, stucco, or vinyl siding.
- Hidden Material Weakness: We are not responsible for the damage or complete failure of materials that are already structurally weak, deteriorated, or poorly installed. This includes crumbling tile grout, loose tiles, rotted wood window frames, weak door seals, and dry-rotted fabrics.
- Upholstery & Carpet Backing Breakdown: In older or heavily used items, latex and polyurethane foam backings break down over time into a fine dust. The cleaning process may cause this pre-existing hidden degradation to shift or become visible. We are not liable for the breakdown of internal cushions or carpet backing materials due to age.
7. Utility, Access, & On-Site Property Conditions
- Required Utilities:
- For Carpet, Upholstery, and Tile & Grout Cleaning: We provide our own water source and power directly from our service vehicle. However, the client must provide constant, uninterrupted access to a functional electricity source.
- For Pressure Washing: The client must provide access to both operational electricity and an outdoor pressurized water spigot.
- Utility Failure Fee: If we arrive and the required utilities (electricity for indoor jobs; electricity and water for pressure washing) are turned off, the job cannot be completed. The appointment will be rescheduled, and a $85.00 missed-appointment fee will be charged.
- Pet & Pest Activity: Floors or items contaminated with heavy flea infestations, bed bugs, or hazardous amounts of biological waste (animal or human) will not be serviced unless specifically declared and approved prior to arrival. We reserve the right to refuse service on-site to protect our equipment and technicians; the $85.00 minimum service charge may apply to cover travel costs.
- Slips, Trips, and Safety: Clean surfaces (especially tile, vinyl, and damp outdoor concrete) will be highly slippery during and immediately after service. We are not liable for any injuries, slips, or falls sustained by occupants, guests, or pets who enter the active work zone or walk on treated surfaces before they are completely dry.
8. Client Responsibilities, Cancellations, & Inspection
- Floor Preparation: Clients are requested to clear all areas of small items, toys, clutter, electronics, and fragile breakables before our arrival. Our technicians will clean around heavy furniture (beds, dressers, entertainment centers, heavy outdoor planters) unless prior arrangements for moving assistance have been formally agreed upon.
- Cancellation & Rescheduling: We require at least 24 hours' notice for any cancellations or booking changes. Failure to provide adequate notice may result in a cancellation fee up to the minimum service charge amount ($85.00).
- Mandatory On-Site Walkthrough: We require the client (or an authorized adult representative aged 18+) to be present at the completion of the job to perform a final walkthrough inspection with our technician. Any areas of dissatisfaction must be pointed out immediately so they can be addressed on the spot.
